WiDux Transcription Duration Pack Purchase & Payment Rules

These Rules apply to your purchase and use of Transcription Duration Packs in the WIDUX App. Please read carefully before payment, paying particular attention to the validity period, how duration is deducted, and the refund conditions. If you have any questions, please contact customer service.

1. Products and Pricing

Transcription Duration Packs are used to offset the duration required for recording transcription services in the WIDUX App. They are not mobile data or cash top-ups.

The quota, price, and validity period of each Duration Pack will be clearly shown on the purchase page and are as confirmed by you at the time of the order. We will not charge any fees beyond the order without your consent.

Duration Packs are purchased on a one-time basis. They do not auto-renew, and we will not automatically purchase or charge you when your balance is insufficient. Subsequent price adjustments, specification changes, or product delisting do not affect the entitlements agreed in orders you have already purchased.

2. Payment and Crediting

Before payment, please check the purchasing account, the selected Duration Pack, and the amount. After successful payment, the entitlement will be credited to the WIDUX account corresponding to the order.

After an order is created, please complete payment within 30 seconds. Orders not paid within that time will be cancelled automatically. The same order will not be charged more than once.

You may view purchase records, duration balance, and entitlement details in the App. If payment has been deducted but the entitlement has not been credited, if you have been charged twice, or if you are still charged after an order is cancelled, please keep your payment proof and contact customer service. We will verify the matter and credit the entitlement or refund any amount that should be refunded.

If you need an invoice or service voucher, you may contact customer service. We will provide it in accordance with the law or assist you in obtaining it through the relevant purchase channel.

3. Validity Period and Quota

Each Duration Pack is valid for one year from the date of successful purchase. Unused quota expires after that date. The specific effective and expiry times can be viewed in the entitlement details. Cases where a refund is required by law or compensation is due for reasons attributable to us are excepted.

Multiple Duration Packs may be used together, and each has its own independently calculated validity period. Purchasing again does not extend the validity of Duration Packs you already hold.

If your account has a Basic Plan, its quota resets monthly. Unused quota in the current period does not carry over to the next period. The conditions for obtaining the Basic Plan, the period during which it applies, and the reset time will be clearly shown on the relevant entitlement page.

Duration that has been reserved by a transcription task or frozen due to refund processing cannot temporarily be used for new transcription tasks.

4. Transcription and Deduction

The quota required for transcription is calculated based on the duration of the submitted recording. Purchased Duration Packs are deducted first, followed by Basic Plan quota.

The unit of duration measurement, how amounts less than one unit are handled, and the order in which multiple Duration Packs are deducted will be clearly stated on the purchase page and applied according to the rules you confirmed at the time of purchase.

Before transcription starts, the system checks the available balance and pre-reserves the required duration. After successful transcription, the duration is formally deducted. If transcription fails, the reserved duration is released and the quota for that failed task is not deducted.

When the available balance is insufficient, the system will prompt that the balance is insufficient, and you may decide whether to purchase additional duration.

If the same recording is submitted for transcription again, the corresponding duration will be deducted again upon success. Batch transcription is settled separately according to the actual result of each task; failed tasks do not deduct the corresponding quota.

5. Refund Rules

Within 7 days (inclusive) from the date of successful payment, and provided that the Duration Pack has not been actually used, you may apply for a full refund of the amount actually paid for that order via the original payment channel. Please send your purchasing account, order number, and necessary payment proof to the customer service email to apply for a refund. The time of application is the time the email arrives at the customer service mailbox.

Cases where a refund is required by law, such as failure to provide the service as agreed or abnormal charging, are not subject to the above conditions.

6. Service Assurance and Liability

If issues such as incorrect quota deduction or abnormal entitlement crediting occur, we will investigate promptly and, based on the actual circumstances, restore quota, credit entitlements, or refund any amount that should be refunded.

If, for reasons attributable to us, you are unable to use the purchased service normally within the validity period, we will, depending on the impact, extend the usable period or take other remedial measures. Where you are entitled by law to a refund or compensation, we will handle it in accordance with the law.

If we discontinue the relevant service, we will announce it in advance in accordance with the law, refund amounts corresponding to the unfulfilled portion, and bear corresponding liability. We will not exclude liability we bear under the law on the grounds that a Duration Pack has expired, a product has been delisted, or these Rules have changed.

7. Other Provisions

Minors purchasing the service should obtain the consent of a guardian according to their age, cognitive capacity, and the law. Related payment disputes will be handled in accordance with the law.

When these Rules are updated, we will publish the effective date. Without your consent, we will not reduce the entitlements of orders you have already purchased or increase your fees through rule changes.

These Rules do not limit the rights to refunds, compensation, complaints, and litigation that you enjoy under the law. In the event of a dispute, you may contact customer service to negotiate, or resolve it through complaints, mediation, or litigation before a people's court with jurisdiction in accordance with the law.